Damaged & Faulty Items
All items from Hush Little Baby Online Gifts are thoroughly checked prior to shipping, however in the unlikely event that you receive a damaged or faulty item, please contact us immediately so we can arrange for a replacement. We will request you email us photographs of the damaged item.
- Damaged or faulty items must be reported within 14 days.
- Please do NOT send damaged items back to us without contacting first.
- As some handmade items are 'one of a kind' unfortunately, exact replacements will not be available. In this instance a store credit for the value of the item will be made available.
Exchanges: Return the items to be exchanged. Please include a self-addressed prepaid satchel for your new items to be returned in. Original delivery charges will not be refunded.
Returns: Return the items to be refunded. You will be refunded for the items (less delivery cost) once they are received in original condition.
*No returns or exchanges for sale/clearance items*
- $9.95 Flat Rate Delivery Australia Wide for orders under $150 *
- FREE Delivery for orders over $150 *
* Excludes orders weighing more than 5kgs, or deliveries outside of Australian capital cities and metropolitan areas. Hush Little Baby will happily organise a postage quote for you in these instances.
All purchases from Hush Little Baby Online Gifts will be sent either by Australia Post Standard Delivery or by courier. Items are dispatched within 2 business days of cleared payment. Generally, expected delivery time is 3-7 business days from dispatch, although may be longer to remote areas.
An option is provided at checkout for express delivery within Australia. This is sent by either Courier or Australia Post Express service. Express post delivery time is 1-3 business days.
Hush Little Baby are pleased to offer international shipping at a flat rate to the following countries.
New Zealand - $25 Flat Rate
Singapore, China and Hong Kong - $35 Flat Rate
USA and Canada - $40 Flat Rate
France/Germany/Ireland/Netherlands/Spain/Sweden/UK - $50 Flat Rate
Flat Rate shipping to international destinations only applies to packages weighing up to 2 Kilograms, Packages over 2 kilograms will attract additional charges, and we will contact you by email to confirm payment prior to shipping.
Most International parcels will be sent by Australia Post. Tracking is included. Delivery times are 7-10 business days but may take longer to non metro locations.
International orders will not be included in any Free Delivery campaigns or promotions.
For more information, or should you have any queries in regards to shipping, please do not hesitate to email firstname.lastname@example.org